Here you can check the frequently questions in the anonymous reporting channel of Estibarna
I have lost the access key to check the status of the report. What can I do?
Unfortunately, for security reasons, only the whistleblower knows their access code and key. If you lose either of them, you will not be able to track the communication. This does not mean that the communication will not proceed, only that you will not be able to see its progress or provide further information if the company requires it.
If there is an emergency, should I use this channel?
No, this channel is not intended for handling urgent matters or emergencies. Please contact the authorities or emergency services in such cases.
Is anonymity guaranteed in the report?
During the reporting process, you can decide whether to provide your personal data or not. If you choose not to, you will have to track the progress yourself through the whistleblowing channel. The channel will provide you with a user ID and password to access the progress of the report. The channel is independent from the company and does not record the IP address from which you connect.
Is there an ethical code where I can review reportable conduct?
Yes. You can review the ethical code from here.
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